![]() Since Inkdrop is a small business by a single developer, it is too hard to support various payment methods. Can I pay with PayPal, WebMoney, Alipay, WeChat Pay, or other payment methods? We can accept credit and debit card payment with Visa, MasterCard, and American Express via Stripe. Please read the Stripe's documentation for more detail. By default, Inkdrop prorates subscription costs. If you switch from a monthly plan to a yearly plan, the billing date becomes the date of the switch. What happens if I change my plan before my next billing date? If you purchased a subscription in the iOS app, please check out the Apple documentation here. Since Inkdrop is not like a big company, we don't have a budget for keeping your data without your payments. Please keep in mind that all created notes and uploaded images will be deleted forever. You can cancel your subscription by deleting your account through the Account page. Please upload files to a cloud storage service and paste the URLs of them to the note. Is it possible to attach files to a note? Please try moving your local data to other place and launch it again. If you still get the error, your local data might be corrupt or missing. If you are getting an error saying Failed to load database, please make sure that other Inkdrop instance is not running. Desktop app won't launch because it fails to load database You’ll either have to add a policy exclusion for the Setup.exe runs from or whitelist the process itself. ![]() Our Setup.exe is generated with Squirrel and apps built with it sometimes get quarantined as a virus threat which is false positive. Setup.exe gets quarantined as a virus threat by Windows Defender Please check out this page about the user data directory. ![]() Where are my local data and config files? The sustainability is crucial especially for note-taking apps because you will store a lot of notes in them day by day. We know there are similar apps with lifetime pricing out there, but it doesn't work for long-running business. Because lifetime pricing is not sustainable. Yes, you can delete your account by receiving a link via email from here. I don't remember my password but can I delete my account? Make sure you’re typing correct email address.If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your password.Type your password in another app, like a text editor, so you can see that you’ve entered it correctly.If you’re able to log in to Inkdrop with your old password, you can then change your password. If Caps Lock is turned on, the password field shows a Caps Lock symbol ⇪. Make sure you’re typing lowercase and uppercase letters correctly.If you believe you know your password, but it isn’t accepted, try these steps: Please read how to recover your password. Inkdrop cannot reset your password for security reason. Since Inkdrop is not a VC-backed startup, we don't have a budget for keeping your data without your payments. Can I deactivate my account without deleting data? If you wish to delete your account but you forgot your password, you can delete it by receiving a link via email from here. You data including personal information will be deleted immediately and permanently. It will never be feature-fat like a Swiss army knife. Why don't you target non-programmers? You will attract more customers. Providing both will end up becoming bad UX. ![]() That allows the app to provide special features like vim keybindings. Because Inkdrop is for people who like writing Markdown in plain text. Why don't you support WYSIWYG or rich text editor? Or you can simply use it in offline by setting from preferences. Yes! See the documentation for full instructions on setting up the sync server on your local machine. That’s why we don’t want to defocus on support of different platforms. We’re delivering stable smooth experience to our users. Read the documentation to learn how to set up your own sync server. You can only sync your data with a server compatible with CouchDB. Can I sync my data with DropBox, GoogleDrive, etc? Mobile app is also available for iOS 13+ and Android 8.0+. Inkdrop is available for macOS 10.11.4 (El Capitan) or later, Windows 8.1 or later, and Ubuntu Linux 18.04 or later.
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